Shipping & delivery
Your jewellery is made by hand in our Seville studio and delivered to your door. In Spain, delivery takes 8-11 business days from the date of purchase.
We take care of preparing and dispatching every order, and share shipping information when your piece leaves the studio.
01How do we prepare your order?
GOROBEI is an independent jewellery workshop. Each piece is made and finished by hand in Seville, so your order goes through the studio before shipping. During especially busy periods or fashion shows, preparation may take a little longer than usual.
Delivery in Spain: 8-11 business days. In practice, this is approximately two weeks from placing your order.
Once dispatched, we'll share the available tracking details so you can follow the delivery.
02Do you need your order by a specific date?
Write to us before placing your order. We can check whether your piece is ready to ship or arrange the best available option for your deadline.
Check my delivery date03Christmas and Three Kings' Day
For deliveries within Spain, we recommend ordering by these dates:
Missed the date? Get in touch: we may have ready-to-ship pieces that can still arrive in time.
04Custom-made pieces
Custom orders usually take one month to make, plus shipping time. If your piece is for an important occasion, contact us as early as possible so we can plan it with you.
Short on time? Write to us — we can explore options such as express custom jewellery, depending on the design and availability.
Discuss a custom order05International delivery and customs
Deliveries within Europe usually take three weeks; outside Europe, three to four weeks. International shipments may also depend on customs processing and local carriers.
GOROBEI covers customs charges. If a carrier asks you to pay import fees, contact us so we can help resolve it.